bambu99 Privacy Policy
This page describes what we collect when you use bambu99 and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and provide customer support. Our commitment is to handle your data transparently and securely.
We at bambu99 operate across multiple jurisdictions where our services are legally available. Your data may be processed on servers located outside your country. This policy explains what information we collect, how we use it, who we share it with, and what rights you have.
If you have questions about how we handle your data, contact our support team via live chat, email, or in-app messaging.
What data we collect
We collect personal information in several categories. During account registration, we collect your name, email address, phone number, and date of birth. During identity verification, we collect a copy of your government-issued ID (national ID card, passport, or driver's license) and proof of address (utility bill, bank statement, or rental agreement).
When you deposit or withdraw funds, we collect transaction details — the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), and the timestamp. We also collect your IP address, device type, and browser information when you log in or play games on bambu99.
We do not collect your payment card details directly. Payment processing is handled by third-party payment processors who comply with industry security standards. We also collect game activity data — which games you play, your bet amounts, and your account balance — to provide customer support and detect fraud.
How we use your data
We use your personal information for several purposes. We verify your identity to comply with anti-money-laundering regulations and to prevent fraud. We process your deposits and withdrawals using your payment method and banking details. We provide customer support by reviewing your account history, game activity, and transaction records.
We use your email and phone number to send account notifications — verification approvals, withdrawal confirmations, and support responses. We use your IP address and device information to detect suspicious login attempts and prevent account takeover. We use your game activity data to calculate your account balance and detect technical issues.
We do not sell your personal information to third parties. We do not use your data for marketing purposes unless you explicitly opt in. We do not share your data with advertisers or data brokers.
Third-party processors
We share your data with third-party service providers who help us operate bambu99. Payment processors handle your deposit and withdrawal transactions; they receive your payment method details and transaction amounts. Identity verification providers review your government ID and proof of address; they receive copies of these documents.
Our hosting provider stores our servers and databases; your account data is stored on their infrastructure. Our email service provider sends you account notifications. Our analytics provider tracks aggregate usage patterns (not individual user data) to help us improve our platform.
All third-party processors are contractually required to protect your data and use it only for the purposes we specify. We do not allow them to use your data for their own marketing or commercial purposes.
Data location and jurisdiction
Our servers may be located outside your jurisdiction. By using bambu99, you consent to your data being processed and stored in multiple countries. We comply with applicable data protection laws in each jurisdiction where we operate.
How long we keep your data
We retain your personal information for as long as your account is active. After you close your account, we retain your data for a minimum of five years to comply with anti-money-laundering regulations and to resolve any disputes. We may retain your data longer if required by law.
Your government ID and proof of address are retained for the duration of your account plus five years. Your transaction records are retained for seven years. Your game activity logs are retained for one year unless needed for dispute resolution.
If you request deletion of your account, we delete your personal information subject to legal retention requirements. We cannot delete data that is required by law to be retained for anti-money-laundering or tax purposes.
Your rights
You have the right to access your personal information. You can request a copy of all data we hold about you by contacting our support team. We will provide this information within 30 days.
You have the right to correct inaccurate data. If your name, email, or phone number is incorrect in our system, contact support and we will update it. You have the right to request deletion of your account and associated data, subject to legal retention requirements.
You have the right to object to certain uses of your data. If you do not want to receive email notifications, you can opt out through your account settings. If you have concerns about how we handle your data, you can lodge a complaint with your local data protection authority.
Cookies and tracking
We use cookies to keep you logged in and to remember your preferences. These cookies are essential for bambu99 to function. We also use analytics cookies to track how you use our platform — which pages you visit, how long you stay, and which games you play. This helps us improve our service.
You can disable cookies in your browser settings, but this may prevent bambu99 from functioning properly. We do not use cookies for advertising or to track you across other websites.
We do not use third-party tracking pixels or beacons. We do not share your browsing data with advertisers or data brokers.
Data security
We protect your data using industry-standard encryption and security practices. Your password is hashed and never stored in plain text. Your payment information is encrypted during transmission and storage. Our servers are protected by firewalls and intrusion detection systems.
We conduct regular security audits and penetration testing to identify vulnerabilities. We require all employees to sign confidentiality agreements. We limit access to your personal information to employees who need it to perform their job.
Despite our security measures, no system is completely secure. If you suspect your account has been compromised, contact our support team immediately. We will investigate and help you secure your account.
Contact bambu99
If you have questions about this privacy policy or how we handle your data, contact our support team. We are available via live chat, email, and in-app messaging. Our support team responds to live chat inquiries within a few minutes during business hours and to email inquiries within one business day.
You can also contact us by mail at our registered office. We will respond to all data privacy inquiries within 30 days. If you are not satisfied with our response, you can lodge a complaint with your local data protection authority.
Summary
We at bambu99 collect personal information to verify your identity, process your deposits and withdrawals, and provide customer support. We use your data only for these purposes and do not sell it to third parties. We share your data with payment processors, identity verification providers, and hosting providers who are contractually required to protect it.
We retain your data for as long as your account is active, plus a minimum of five years for legal compliance. You have the right to access, correct, and request deletion of your data, subject to legal retention requirements. We protect your data using encryption and industry-standard security practices.
Our servers may be located outside your jurisdiction. By using bambu99, you consent to your data being processed in multiple countries. We comply with applicable data protection laws in each jurisdiction where we operate. If you have questions about our privacy practices, contact our support team.